1. Who these terms are with
Work is carried out by J&M Groundworks Ltd, a limited company registered in England and Wales, of Mansfield, Nottinghamshire. In these terms "we" means J&M Groundworks Ltd and "you" means the person or business who accepts our quote.
These terms apply to domestic and commercial work alike, except where a section says otherwise.
2. Quotes
Quotes are free and carry no obligation. We do not ask for a deposit or any payment in order to give you a price.
Prices shown on this website are guide ranges to help you budget. They are not offers and are not binding. Only a written quote for your specific job, following a site visit, is a fixed price.
A written quote is valid for 30 days. After that, material prices may have moved and we may need to re-price. The quote covers only the work it describes — anything not listed is not included.
3. Accepting a quote
A contract is formed when you accept the quote in writing — by email, text or by signing it — and we confirm a start date. A verbal go-ahead is enough for us to hold a slot but we will always confirm it in writing before ordering materials.
Start dates are our honest best estimate. Weather, ground conditions found on site, council approvals and material lead times can move them. We will keep you informed rather than leave you guessing.
4. Payment
On most domestic jobs, no money is due until materials are ordered. At that point we ask for a materials payment, stated in your quote. The balance is payable on completion, once you have walked the finished job with us.
On larger landscaping projects we may agree staged payments against completed phases. Any such arrangement will be set out in the quote before you accept it.
Invoices are due within 7 days unless the quote says otherwise. We accept bank transfer, cash and card. We do not store card details.
We reserve the right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 for commercial customers.
5. Variations and unforeseen ground conditions
The number on your quote is the number on your invoice. The only exception is genuinely unforeseen ground conditions — a buried concrete slab, a live drain or service nobody knew about, made ground that will not compact, contaminated spoil.
If we hit something like that, we stop, show you, explain the options and give you a price for the additional work in writing. We will not carry out extra chargeable work and present you with the bill afterwards.
If you ask for changes once work has started, we will price them before proceeding. Changes may affect the programme as well as the cost.
6. Access, and what we need from you
You will need to give us reasonable access to the working area, a water supply, and somewhere sensible to park and unload. Vehicles must be off the driveway from the morning excavation starts until we tell you the surface is ready.
Please tell us about anything buried before we dig — drainage runs, soakaways, garden lighting cables, irrigation, dog fences, septic tanks. We use reasonable care and cable detection where appropriate, but we cannot accept liability for damage to unmarked private services we were not told about.
You are responsible for confirming boundary lines and, for fencing, agreeing them with your neighbour. We build to the line you give us.
7. Permissions and approvals
Where your job needs a dropped kerb or other highway works, we prepare and submit the application and include the council's fees in our price. We cannot guarantee that a local authority will grant approval, and we are not liable if it refuses.
We will always carry out a free feasibility check on sight lines and services before you commit, so you know the likelihood before spending money.
You are responsible for planning permission and for any covenants, leasehold conditions or conservation area restrictions affecting your property. We will advise where we can, but the responsibility sits with the property owner.
8. Materials
Natural stone, clay pavers and concrete products vary in colour, texture and thickness between batches. This is a characteristic of the material, not a defect. Samples show a representative example, not an exact match.
Efflorescence — a temporary white lime bloom on new concrete products — is normal and weathers off. It is not a defect and is not covered by the guarantee.
Where a specified product becomes unavailable, we will offer the closest equivalent and confirm it with you before laying it.
9. Guarantee
Our five year workmanship guarantee is registered on the day we complete and runs from that date. It covers failures caused by the way we built the work. It transfers to a new owner if you sell the property.
It does not cover damage from vehicles heavier than the surface was specified for, third-party damage including utility works, staining, natural weathering, ground movement from causes outside the works, work altered by others, or lack of basic maintenance. The guarantee page sets this out in full.
Manufacturer warranties on materials run alongside ours and are often longer. We register them in your name and hand the paperwork over on completion.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
10. Cancellation
If you are a consumer and you accepted our quote away from our premises — at your home, or by phone or email — you have 14 days from acceptance to cancel without giving a reason, under the Consumer Contracts Regulations 2013.
If you ask us to start work within that 14 day period and then cancel, we may charge for work already done and for bespoke materials already ordered or cut.
After the 14 days, cancellation charges reflect what we have actually committed — materials ordered, plant hired, and labour we can no longer reallocate. We will always show you the breakdown.
We may cancel or suspend work if payment is overdue, if access is not available as agreed, or if the site becomes unsafe.
11. Liability
We hold public liability insurance and will provide the certificate on request. We are liable for loss or damage we cause by our negligence or breach of contract.
We are not liable for indirect or consequential losses — lost trade, lost earnings, or losses arising from delays outside our control, including weather, council approvals and supplier failures.
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
12. Complaints and governing law
If something is wrong, tell us first and give us the chance to put it right — that is nearly always faster than any other route. Ring 0345 548 2324 or email [email protected].
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.